Last Updated: August 23, 2026

At JamrockMart, we are committed to making authentic Jamaican products accessible to customers around the world. We carefully prepare and ship orders from Jamaica and work with established shipping and delivery providers to get your purchases to you as safely and efficiently as possible.

This Shipping & Delivery Policy explains our order processing, shipping methods, estimated delivery times, tracking, customs and import charges, and other important information relating to the delivery of your JamrockMart order.

By placing an order on JamrockMart.com, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.

1. Where We Ship

JamrockMart offers worldwide shipping to many international destinations, including the United States, Canada, the Caribbean, the United Kingdom, Europe and other countries.

Shipping availability may vary depending on the destination, the products ordered, carrier restrictions, customs regulations and other applicable import requirements.

If a product cannot legally or safely be shipped to your destination, we reserve the right to remove the affected product from your order or cancel the order and issue the appropriate refund.

2. Order Processing

Orders are generally processed within 3 business days before being handed over to the applicable shipping carrier.

Please note that processing times may vary depending on the products ordered and any required inspection, verification, export documentation, regulatory requirements, or other shipping procedures.

Processing may also take longer during weekends and public holidays, major sales and promotional periods, periods of unusually high order volume, or circumstances outside JamrockMart’s reasonable control.

Processing time is separate from shipping/transit time. The estimated delivery timeframe begins after your order has completed processing and has been handed over to the shipping carrier.

Once your order has been shipped, you will receive available shipping and tracking information by email.

3. Estimated Delivery Times

Delivery times depend on your destination, shipping method, customs clearance and local delivery service.

USA, Canada & Caribbean

Express Shipping: Approximately 3–5 business days

Standard Shipping: Approximately 10–21 business days

Other International Destinations

Express Shipping: Approximately 3–7 business days

Standard Shipping: Approximately 14–30 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Processing time is not necessarily included in the estimated transit time.

International orders may experience additional delays due to customs inspections, import procedures, local postal services, weather, carrier disruptions, peak shipping periods or circumstances outside JamrockMart’s control.

4. Shipping Rates

Shipping charges are calculated based on factors that may include:

  • Destination country or region
  • Package weight
  • Package dimensions
  • Products ordered
  • Selected shipping method
  • Applicable carrier rates

Available shipping options and applicable charges will normally be displayed during checkout before you complete your purchase.

5. Customs Duties, Taxes & Import Charges

International shipments may be subject to customs duties, import taxes, tariffs, brokerage fees, handling fees or other charges imposed by the destination country or relevant authorities.

Where applicable, certain customs, import or related charges may be collected by JamrockMart during checkout.

However, customs regulations and charges vary by country, and additional duties, taxes, fees or other charges may still be assessed by customs, carriers or other authorities in the destination country.

Unless expressly stated otherwise during checkout, any additional charges assessed after shipment are the responsibility of the recipient.

JamrockMart does not control the policies, inspections, assessments or processing times of foreign customs authorities and cannot guarantee that additional charges will not be imposed.

Customers are responsible for ensuring that products ordered from JamrockMart may legally be imported into their destination country.

6. Customs Clearance

International packages may be inspected or held by customs authorities.

Customs clearance can occasionally cause delivery delays beyond the estimated shipping timeframe. JamrockMart cannot control or guarantee how quickly a country’s customs authority will process or release a shipment.

Customers may also be contacted by the carrier or customs authority for additional information, identification, documentation or payment before a shipment can be released.

Customers are responsible for responding promptly to these requests.

7. Order Tracking

When tracking is available, customers will receive tracking information after the order has been shipped.

Tracking information may take some time to become active after the shipping label has been created or after the package has been handed to the carrier.

Customers can use the tracking information provided to monitor the progress of their shipment.

You may also use the Order Tracking option available on JamrockMart.com.

8. Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

  • Recipient’s full name
  • Street address
  • Apartment, unit or suite number
  • City
  • State, parish, province or region
  • Postal or ZIP code
  • Country
  • Telephone number
  • Email address

JamrockMart is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect, incomplete or outdated shipping information supplied by the customer.

If you notice an error in your shipping address, contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

9. Undeliverable, Refused or Unclaimed Packages

A shipment may be returned to JamrockMart because:

  • The address provided was incorrect or incomplete
  • Delivery was attempted but unsuccessful
  • The recipient failed to collect the package
  • The recipient refused delivery
  • Customs requirements were not completed
  • Duties or other applicable charges were not paid
  • The carrier was unable to locate the recipient

If a package is returned to us, any refund or reshipment will be handled according to the circumstances of the order and our applicable return/refund policies.

Original shipping charges and costs incurred because of an undeliverable, refused or unclaimed shipment may be non-refundable where permitted by law.

Additional shipping charges may apply if the customer requests that an eligible returned order be shipped again.

10. Delayed Shipments

Although we make every reasonable effort to have orders delivered within the estimated timeframe, delays can occur after a package leaves our facility.

Possible causes include:

  • Customs clearance
  • Carrier delays
  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Local postal delays
  • Public holidays
  • High-volume shipping periods
  • Incorrect or incomplete addresses
  • Government or regulatory inspections
  • Events outside JamrockMart’s reasonable control

A shipment arriving outside the estimated delivery timeframe does not necessarily mean that the package is lost.

If your tracking information has not updated for an unusually long period, please contact our customer service team for assistance.

11. Lost Packages

If you believe your package has been lost in transit, please contact JamrockMart and provide your order number and tracking information.

We may need to contact the shipping carrier and initiate an investigation.

Carrier investigations can take time to complete. Any replacement, refund or other resolution will depend on the circumstances of the shipment, carrier investigation and applicable JamrockMart policies.

12. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

We may request:

  • Your order number
  • Photographs of the damaged item
  • Photographs of the shipping package
  • Photographs of the shipping label
  • A description of the damage

Please keep the damaged merchandise and original packaging until we have reviewed your claim.

Do not discard the packaging while a claim is being reviewed, as the carrier may require it as evidence.

13. Missing or Incorrect Items

If your package arrives with an item missing or you receive an incorrect product, please contact our customer service team promptly.

Provide your order number and details of the missing or incorrect item. Photographs may also be requested where appropriate.

We will review the order and determine the appropriate resolution.

14. Product & Destination Restrictions

Certain herbs, herbal products, foods, liquids, seeds, plant materials, supplements, cosmetics or other products may be restricted or prohibited from entering certain countries.

Import regulations can change without notice.

JamrockMart may restrict shipping of certain products to particular destinations when we are aware of applicable restrictions. However, customers are ultimately responsible for understanding the import rules applicable to their country.

An item’s availability for purchase on our website should not be interpreted as a guarantee that the item can legally be imported into every country.

15. Shipping During Sales & Holidays

Processing and delivery may take longer during major sales, promotional events, Jamaican public holidays, international holidays and peak shipping periods.

We appreciate your patience during these periods and recommend placing time-sensitive orders as early as possible.

16. Multiple Packages

Depending on the products ordered, availability, weight or shipping requirements, an order may occasionally be shipped in more than one package.

If this occurs, packages may arrive on different dates and may have separate tracking information.

17. Delivery Confirmation

A shipment marked “Delivered” by the carrier will generally be considered delivered to the shipping address provided with the order.

If tracking shows your package as delivered but you cannot locate it, please check with household members, reception areas, mailrooms, neighbors where appropriate, and the applicable carrier.

If the package still cannot be located, contact us promptly so we can advise you on the next steps.

18. Contact Us

If you have questions about shipping, delivery or an existing order, please contact JamrockMart customer service.

JamrockMart
28 Old Hope Road, Unit 11C
Kingston 5, St. Andrew
Jamaica

Please include your order number when contacting us about an existing order so we can assist you more efficiently.